Refund Policy

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with its original packaging when possible. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at gripnest@use.startmail.com.

Please note that returns will need to be sent to the following address:

[INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any return questions, you can always contact us at gripnest@use.startmail.com.

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Damages and Issues

Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you received the wrong item.

To help us review the issue faster, please include photos or videos of the product and packaging when contacting us. Once reviewed, we’ll help make it right with a replacement or refund when eligible.

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Non-Returnable Items

Certain types of items cannot be returned, such as custom products, personalized items, gift cards, or items that have been heavily used, damaged after delivery, or returned without original proof of purchase.

If you have questions about whether your item is eligible for return, please contact us before sending it back.

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Exchanges

The fastest way to get the item you want is to return the item you have. Once the return is accepted, you can place a separate order for the new item.

If your item arrived damaged, defective, or incorrect, please contact us and we’ll help with the best available solution.

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European Union 14-Day Cooling-Off Period

If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As with our standard return policy, the item must be in the same condition that you received it, unused, with its original packaging when possible. You’ll also need the receipt or proof of purchase.

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Refunds

We will notify you once we’ve received and inspected your return, and let you know whether the refund was approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at gripnest@use.startmail.com.